Terms & Conditions

Last updated: June 2026

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Overview

These Terms & Conditions govern your use of the Coastal Primary Care & Wellness (“Coastal,” “we,” “us”) website and any services requested through it. By using this website you agree to these terms. If you do not agree, please do not use the website.

Use of this website

You agree to use this website for lawful purposes only. You may not attempt to gain unauthorized access to any part of the website, interfere with its operation, or use it in a way that could damage, disable, or impair the site or the experience of other visitors.

The content on this website, including text, images, logos, and design, belongs to Coastal or its licensors and may not be copied or reused without permission.

No medical advice

Information on this website is provided for general educational purposes and does not constitute medical advice, diagnosis, or treatment. Using this website or submitting a form does not create a provider-patient relationship. That relationship begins only when you are formally established as a patient.

Always speak with a qualified healthcare provider about your individual circumstances. If you are experiencing a medical emergency, call 911. See our Medical Disclaimer for further detail.

Appointments & Scheduling

Requests submitted through this website are requests only and are not confirmed until you receive confirmation from our team. Appointment availability, provider assignment, and visit type are subject to clinical judgment.

Our providers are licensed to see patients in specific states. Each provider is listed on the booking page under the state in which they see patients, and care can only be provided where the treating provider is licensed.

Appointments are reserved specifically for you. If you need to reschedule or cancel, please give us at least 24 hours’ notice. A $50 fee applies to missed appointments and to cancellations made with less than 24 hours’ notice. You will be asked to agree to this policy at the time of booking.

Memberships & Billing

Coastal operates on a membership model rather than through insurance billing. Membership pricing, inclusions, and exclusions are described on the relevant service page and at the time of enrollment. Membership fees are not insurance and do not cover services provided by outside laboratories, pharmacies, specialists, or facilities.

No products or services are sold directly through this website. All invoicing is managed securely through your patient account in Charm Health, our Electronic Health Record and patient portal partner.

SMS & Messaging

SMS consent communication. Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Types of SMS communications. If you have consented to receive text messages from Coastal Primary Care and Wellness, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers, where applicable

Example: “Hello, this is a friendly reminder of your upcoming appointment with [Provider Name] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Coastal Primary Care and Wellness at any time.”

Message frequency. Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.

Potential fees for SMS messaging. Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-in method. You may opt in to receive SMS messages from Coastal Primary Care and Wellness in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

Opt-out method. You can opt out of receiving SMS messages at any time. Reply STOP to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help. If you are experiencing any issues, reply with the keyword HELP. You can also get help directly from us at info@coastalprimarycare.com.

Additional options. If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard messaging disclosures.

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Notice of Privacy Practices pages.
• Message frequency may vary.
• Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Third-party links

This website links to third-party organizations and resources, including those listed in our Resources directory. Those organizations are independent of Coastal. Listing an organization is not an endorsement, and we are not responsible for their content, services, availability, or privacy practices.

Some scheduling, payment, and communication features may be provided by third-party vendors and are subject to their own terms.

Disclaimers & Liability

This website is provided on an “as is” and “as available” basis. We do not warrant that the website will be uninterrupted, error free, or that content is complete or current at all times.

To the fullest extent permitted by law, Coastal is not liable for indirect or consequential damages arising from your use of this website. Nothing in these terms limits liability that cannot be limited under applicable law.

Changes to these terms

We may update these Terms & Conditions from time to time. The “last updated” date above reflects the most recent revision. Continued use of the website after changes are posted means you accept the revised terms.

Contact Us

Questions about these Terms & Conditions? Email info@coastalprimarycare.com or call 813-678-6063.